Shipping & Returns


All goods are shipped from South Africa. You need to make absolutely sure that your country will allow the products through your customs. Since each product is compounded specially for you after payment is made, we cannot refund shipments that are rejected by your customs and returned to us.
Your order will usually be compounded, packaged and shipped within 3-4 working days (occasional delays can be expected when there is an increase in orders). Thereafter, once shipped, it usually takes:
  • 2-3 weeks to get throughout the world (Europe usually taking two weeks and the USA three weeks). However, it can on rare occasion take 4-6 weeks. If undelivered, we shall consider the parcel lost and resend at 6 weeks.
  • With local packages arriving within 6 working days for Registered Post and 2 working days for Speed Post.
If you have paid via direct deposit, then please e-mail proof of payment to:, before we can ship
Credit card orders are processed immediately, though please take note to allow the transaction enough time to process without refreshing your browser. Some credit cards take a little longer than expected and opting out to soon can interfere with the authorization process.

 Countries successfully shipped to so far without problems at customs are: USA, UK, Austria, Australia, Belgium, China, Croatia, Denmark, Finland, France, Hong Kong, Ireland, Italy, Malaysia, Netherlands, New Zealand, Norway, Poland, Singapore, Slovak Republic, Sweden, Switzerland, Thailand (& Canada if less than three products are ordered at a time).  Also, if your country does not yet appear in our shipping options, please email us for possible inclusion. Prices can fluctuate according to currency movements & raw material costs.

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