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<p><strong>DELIVERY POLICY</strong></p>

<p>Orders&nbsp;will be dispatched within 3&nbsp;business days and confirmed by way of email.</p>

<p>Items are shipped via first class international air mail,&nbsp;or courier, and tracking numbers will emailed when available. Parcels usually take 2-4 business days to reach any destination in South Africa, and a variety of times as indicated below for international shipments</p>

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<p><strong>SHIPPING ESTIMATES</strong>:&nbsp;&nbsp;Add selected products to your shopping cart, as if you were placing an order. Once added, click the ESTIMATE SHIPPING button to view shipping cost and options for the order.</p>

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<p>Parcels ship at 10.00am GMT, on the nearest Monday and Thursday.&nbsp;Orders placed on Friday after 10am GMT, will only ship on Monday.</p>

<p><strong>International parcels&nbsp;are first&nbsp;couriered&nbsp;to the EU, where they are re-shipped globally via the options below.</strong></p>

<p><strong>Both TRACKED&nbsp;and UNTRACKED&nbsp;options&nbsp;are sent via the same First Class Air Mail and have the same time-frames.</strong></p>

<p><strong style="color: rgb(255, 0, 0); font-size: 14px;">PLEASE NOTE: Shipping times cannot be&nbsp;guaranteed, and depend&nbsp;largely&nbsp;on global&nbsp;and your local postal services/customs.&nbsp; Should&nbsp;a parcel be returned we shall reship or refund at your request.</strong></p>

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<p><strong>1) SOUTH AFRICAN COURIER&nbsp;&nbsp;(signature required)</strong></p>

<p>Free when 8 or more items are ordered. Will arrive within a week.</p>

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<p><strong>2) Global UNTRACKED&nbsp;1st&nbsp;CLASS AIR MAIL (Not traceable &amp; no signature required)</strong></p>

<p><strong>FREE SHIPPING when 8&nbsp;or more products are ordered.&nbsp;</strong>(Some countries are excluded due to previously experienced unreliable postal services/or long custom delays. Instead, in these cases, a&nbsp;subsidized&nbsp;TRACKED MAIL option is offered).</p>

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<p><strong>3) Global TRACKED&nbsp;1st CLASS AIR MAIL (Traceable &amp; signature usually&nbsp;required)&nbsp;</strong></p>

<p>SUBSIDIZED TRACKED AIR MAIL when 8&nbsp;or more products are ordered.</p>

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<p><strong>AVERAGE SHIPPING TIMES FOR INTERNATIONAL SHIPMENTS</strong></p>

<p><strong>Maximum 6&nbsp;weeks -&nbsp;<a href="http://www.livingnetwork.co.za/products/index.php?main_page=contact_us">contact us</a>&nbsp;if your parcel has not arrived by then (8 weeks during COVID)</strong></p>

<p><strong>Tracking numbers will only be available&nbsp;14&nbsp;days after dispatch,&nbsp;once&nbsp;they have been injected into the EU postal system (and occasionally longer during holiday periods 10-14 days), and will be emailed&nbsp;to you asap. Please wait a little before tracking in your home country, as they must enter it first.</strong></p>


<p><strong><u>CUSTOMS CONSIDERATIONS:</u></strong><br />
You are personally responsible to check with your customs to ensure that your country&#39;s customs will allow your goods in.</p>


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<p><strong>Return and Refunds policy</strong></p>

<p>The provision of goods and services by Livingnetwork is subject to availability. In cases of unavailability, Livingnetwork will refund the client in full, if the order is cancelled before it is shipped, and will refund the product value (excluding any shipping costs), within 60 days following return of unopened products.</p>

<p>Product returns are accepted for refunds/store credits&nbsp;under the following conditions:</p>

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	<li>
	<p>if products are returned within 2 months of receipt, and</p>
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	<p>if the products are not within 6 months of their expiry date.</p>
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	<p>refunds calculated at current retail price of products in ZAR, due to exchange rate fluctuation.</p>
	</li>
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	<p>should the products have been purchased on a special, the discounted rate will be taken into account.</p>
	</li>
</ul>

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<p><strong>South African&nbsp;return address - please ship via least expensive&nbsp;method to: &nbsp;</strong></p>

<p>Livingnetwork Returns<b>,&nbsp;</b> c/o MailWise, 124 Queensberry Road, Norton Home Estates, Benoni, 1501 Gauteng, SA</p>

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